TIAA Sr Info Security Analyst - BoKS in United States

Description:

COMPANY OVERVIEW:

As long as there are people who make the world a better place, we'll keep making a difference for them. Since 1918, it has been TIAA's mission to serve those who serve others. It is this mission and the values we embrace that make us a different kind of financial services organization.

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To be difference makers.

For more information about TIAA, visit our website at https://www.tiaa-cref.org/public/about-us/who-we-are-at-tiaa-cref .

POSITION SUMMARY:

As the Sr. Security Operations Analyst for the UNIX/BoKS platform under the Cybersecurity Identity and Access Management Operations Team, you will be responsible for developing governance for the deployment and operations of the BoKS environment, documenting said governance policies in the form of SOPs, workflow diagrams, and run books. You will also be responsible for ensuring an effective implementation of BoKS, coordinating across multiple teams to help define UserClasses adhering to least amount of access standards, coordinating final testing of UserClasses, and working with teams to ensure a successful migration to BoKS. Driving service improvement is key to this role managing all service delivery items such as queue management and processing, define reports for auditing and compliancy controls, driving all manual work efforts to full operational status in automation, and training other team members. Customer service and ability to work with individuals with varying technical skills is essential. The scope of responsibilities will entail request processing, access issue investigation and resolution, defining and implementing governance, defining metrics to measure the service and show value to the company, process improvement, team training and all other duties related to ensure maximum benefits of the BoKS service.

Replace Summary Here

KEY RESPONSIBILITIES AND DUTIES:

  • Available and willing to perform on call dutiesin a 24x7 weekly rotation.

  • Define governance for BoKS operational elements,governance, process flows, server migration scopes

  • Develop and maintain documentation in the formof SOPs, Visio flow diagrams, inventory sheets, etc…

  • Meet with IT and business teams to determineappropriate access and translate to requirements of UserClasses

  • Coordinate with the UNIX SMEs to ensure existingsudo environment is congruent with role builds

  • Assist with determining roles for Sudoers file.

  • Process and manage queue items, requests foraccess, trouble tickets, consultation requests, escalating when appropriate to3 rd level support within established SLAs

  • Coordinate with automation teams, defining andproviding requirements for automating operationalized tasks.

  • Ensure BoKS elements are staying in compliancewith established standards taking action when items are out of compliance

  • Defining, assisting in developing, andmaintaining metrics for BoKS systems health and value of the BoKS service.

  • Work with ServiceNow team to improve workflow ofREQ forms.

  • Perform proactive duties, including developmentof processes and reports for auditing purposes.

  • Training team members on frequent tasks.

Qualifications:

QUALIFICATIONS:

Required Skills

  • 3 or more years of BoKS administrationexperience.

  • 3 or more years of experience with UNIX|Linuxoperating systems.

  • 3 or more years of experience with UNIX|Linuxauthentication processes.

Desired Skills

  • Willingness to perform on call duties in a 24x7weekly rotation.

  • Four year degree

  • Experience with Service Now, Sailpoint, andother IdM tools

  • Experience with Powershell, Perl, and other scripting languages

  • Ability and willingness to take ownership ofissues and drive through to completion

  • Ability and willingness to manage missioncritical environments for a major financial services organization

  • Must strive for continual improvement and thinkin a comprehensive solution pattern

  • Able to effectively communicate with diversetechnical teams, multiple lines of business at all levels within theorganization.

  • Work well independently and within a groupwithin a fast paced, dynamic environment

  • Perform all duties following all standardsregarding engagement, change management, and escalation procedures

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This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as “protected characteristics”).

*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017

C23921

Job: Information Technology

Primary Location: United States

Req ID: 1716232