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TIAA Sr. Java Production Support Engineer in Virtual, Massachusetts

Lead Systems Analyst

The Client Services Technology team within TIAA is searching for a motivated, enthusiastic, proactive Sr. Java Production Support Engineer to join its Communication platform. This lead technical engineer will be responsible for support of production applications and infrastructure. The Individual will manage technical support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users. The Sr. Java Production Support Engineer may serve as the Engineering Technical lead on various initiatives, and/or will collaborate with strategic partners to integrate and deliver the projects on time. This person will also work with the Manager to assess the project progress and raise risks, develop mitigation plans and collaborate with other groups such as development, architecture, and business teams.

Key Responsibilities and Duties

  • Lead Technical L1-L3 support team providing daily oversight of the Communications Batch environment including daily health checks of applications and Service Level Monitoring

  • Perform detailed analysis, troubleshooting, and make performance tuning recommendations of Java based applications processing TIAA’s Contract and Legal documents.

  • Act as Crisis Manager and Technical Lead driving Production incidents to closure while working closely with Systems Administrators, Oracle, MS-SQL DBA’s and Java Developers.

  • Implements continuous process improvement, including but not limited to Daily operational procedures, and production monitoring.

  • Lead team to design and build solutions that result in system or process simplification /automation

  • Perform analysis and research on Java/Spring code base, Microsoft SQL and Oracle back end databases

  • Participate in code reviews, defect management and production support

  • Create Operational support documentation

  • Assign tasks to team and manage to closure incidents and Requests from Business and Technical Stakeholders.

Qualifications

  • 5 Years Required; 7 Years Preferred

  • University (Degree), Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Preferred Education

  • University (Degree)

Career Level

8IC

Job Description

The Client Services Technology team within TIAA is searching for a motivated, enthusiastic, proactive Senior Systems Support Engineer to join its Communication platform. This lead technical engineer will be responsible for support of production applications and infrastructure. The Individual will manage technical support requests, incidents, and business continuity activities, to ensure flawless and quality delivery of services to end users. This person will also work with the Manager to assess the project progress and raise risks, develop mitigation plans and collaborate with other groups such as development, architecture, and business teams.

Responsibilities:

  • Lead Technical L1-L3 support team providing daily oversight of the Communications Batch environment including daily health checks of applications and Service Level Monitoring

  • Perform detailed analysis, troubleshooting, and make performance tuning recommendations of Java based applications processing TIAA’s Contract and Legal documents.

  • Act as Crisis Manager and Technical Lead driving Production incidents to closure while working closely with Systems Administrators, Oracle, MS-SQL DBA’s and Java Developers.

  • Implements continuous process improvement, including but not limited to Daily operational procedures, and production monitoring.

  • Lead team to design and build solutions that result in system or process simplification /automation

  • Perform analysis and research on Java/Spring code base, Microsoft SQL and Oracle back end databases

  • Participate in code reviews, defect management and production support

  • Create Operational support documentation

  • Assign tasks to team and manage to closure incidents and Requests from Business and Technical Stakeholders.

Required Skills:

  • 5 Years’ Experience with Java Programming or Java/J2EE Application Support

  • 3 Years’ Experience with SQL /Stored Procedure development

  • 3 Years’ Experience Engineering or supporting applications in a Unix/Linux environment.

  • Experience with network troubleshooting e.g. TCP/IP, UDP, IP packets, DNS, OSI layers, and load balancing.

Desired Skills:

  • 2+ years of experience using Dynatrace Monitoring to perform technical investigations in production.

  • 2+ years of experience with Message Brokers including IBM MQ, Kafka

  • 1-3 years’ experience in UNIX shell, Perl, Python, Ruby or similar scripting languages

  • Strong written and verbal communication skills: articulate and effective communicator and presenter, able to describe complex problems in both technical and business terms.

  • Experience performing as the primary Technical support contact as a member of a 7x24 support team

  • Experience with Continuous integration process and associated tools (SVN, GIT, Jenkins, Sonar, etc…)

  • Experience providing Enterprise Level Technical support, preferably in the financial industry.

  • Experience writing technical systems documentation including logical and physical designs.

  • Strong understanding of the ITIL Framework and its benefits to applications/systems support & Stability

  • Knowledge of troubleshooting tools such as Splunk, Kibana, Elastic Search (ELK Stack), Wireshark

  • Familiarity with Enterprise Systems Hardware including Server, Network, Storage technologies

Potential Salary: $141,650.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).


Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

For residents of California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) to access the EU / UK Pre-employment Notice.

For all other residents, click here (http://www.tiaa.org/public/tiaa-nuveen-privacy) to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

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