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TIAA Actimize Lead - Sr. Associate in Pune, India


TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack.TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.


TIAA's Global Infrastructure Services team manages our core infrastructure assets. Our team is the first line of support on any production related issues including our network and telecommunications, computing (middleware), and end-user support, as well as the firm's 24x7 data center operations. The Global Infrastructure Services team collaborates closely with our business-aligned partners in technology and with key stakeholders across the enterprise.

Key Responsibilities and Duties

  • Design, configure, administer, build, and support the Microsoft Endpoint Configuration Manager (formerly SCCM) and Modern Management systems that support the desktop environment including use of Software Center and Application Catalogue self-service

  • Design and engineer the Windows Desktop Operating systems and automate upgrade processes on physical and virtual infrastructure to TIAA standards for optimal performance and stability

  • Develop and Engineer Workstation policies and configurations with Microsoft Endpoint Configuration Manager, Active Directory GPOs, AzureAD, M365, FSLogix and Powershell to manage and maintain Windows desktop operating environment and productivity tools to meet business needs.

  • Diagnose advanced Windows OS desktop and productivity applications and internet browser issues and perform root cause analyses being tier 3 support to TIAA’s Desktop Support team

  • Collaborate with server and network engineers, Cybersecurity, and business analysts to deliver desktop solutions and meet company standards


  • 7+ years

  • University (Degree), Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


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