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TIAA Production Support System Administrator in Overland Park, Kansas


TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.


Systems Analysis

The Systems Analysis job participates in the designing of information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. Working under general supervision, this job is responsible for analyzing information from system users to formulate the scope and objectives of the system and preparing the design of possible systems solutions.

Key Responsibilities and Duties

  • Defines system scope through research and fact-finding to develop or modify moderately complex information systems.

  • Prepares flow charts, models, and procedures and conducts feasibility studies to design possible system solutions.

  • Prepares technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.

  • Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements, systems performance standards, and interfaces.

  • Analyzes and proposes revisions to existing system logic difficulties and documentation as necessary.

  • Assists in the development of training sessions and demos for end users.

  • Monitors the efficiency and effectiveness of application operations and troubleshooting problems, as necessary.


  • 2 Years Required; 3 Years Preferred

  • University (Degree), Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level



  • 2 or more years of experience supporting Java/Weblogic applications

  • Experience with object oriented concepts and web/application server platform

  • 2 or more years of Oracle experience; adept at complex data models and writing complex SQLs

  • Experience using Splunk for monitoring and troubleshooting issues

  • At least 1 year of experience working in application Production Support environment

  • Experience working in Financial services industry and some Retirement industry domain knowledge


  • Experience with ITIL and Service Now

  • Experience with Retirement Industry

  • Experience with Payroll and Remittance processing

  • Experience with Web service technology

  • Experience with data handling and File Transfer (FTP, MQFTE)

  • Experience with filehub or other file management systems

  • Experience working in a virtual team environment

  • Good knowledge of MS Excel and Access

  • Experience with ALM/Quality Center and migration tool such as Serena/Nolio

  • SQL optimization skills and experience

  • Excellent communication skills and ability to work with a large team

  • Acumen to understand business logic and product offerings

Minimum Pay: $57,600.00

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


For residents of California, please click here ( to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here ( to access the EU / UK Pre-employment Notice.

For all other residents, click here ( to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.