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TIAA Director, Head of Operational Effectiveness, CS&T OCAO in New York, New York

Director, Head of Operational Effectiveness, OCAO

This leader must be highly motivated to lead the operational effectiveness team, driving optimal practices around key performance measurement, achieving financial targets, integrated vendor strategy, reporting at various board and enterprise cadences and establishing proactive routines to optimize results. This role requires excellent leadership skills, strong track record of leading high performing teams, strong organizational and delivery skills, the ability to work through ambiguity with intent, the ability to develop collaborative solutions to complex issues and excellent communication skills. The successful candidate will work with our CS&T and business leaders to represent and effectively communicate CS&T organization successes, challenges and strategic response at board and enterprise cadences.

Key Responsibilities and Duties

  • Accountable for leading and managing CS&T Operational Effectiveness team

  • Lead the process for Board and enterprise reporting cadences

  • Develop simplified and proactive routines to drive integrated CS&T fact-based story and analysis of results and strategic response

  • Enhance CS&T financial and business acumen through effective education series

  • Create connection between business P&L drivers and CS&T enablement to develop framework to make more integrated and valuable decisions with key business and CS&T partners

  • Drive practices and processes to achieve financial targets and goals

  • Leads team of key partners and collaborative liaisons with federated CAO functions and other key stakeholders

  • Drives CS&T leadership routines intended to enhance integration, collaboration, culture, talent and key results

  • Define and establish automated solution to measure correlated key indicators to monitor leading and lagging trends around Client Experience, P&L drivers, Risk and Controls, Human Capital, Culture and Talent and Operational Effectiveness

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 5+ Years Required; 7+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


Required Qualifications

  • Experience driving automation of reporting processes, introducing robotics/AI to analyze results

  • Experience managing teams that provide deep analysis around results with ability to look beyond the obvious and be curious about correlation of data and information to drive economic value

  • Experience managing teams that deploy effective measurement practices and analysis around the impact technology solutions on business results

  • Experience collaborating with senior peers, stakeholders and partner teams to create alignment and consistency in adoption of key practices

  • Experience supporting a large geographically dispersed and highly matrixed business organization

Preferred Qualifications

  • Masters’ Degree preferred

  • Prior experience working and leading teams from top management consulting firm is preferred

  • Exceptional problem-solving, project management, execution, and change management skills

  • Very effective verbal and written communication skills to varied audience including board level to front line staff

  • Highly strategic; innovative thinker, quick study with the high energy and the ability to see and drive bigger picture

Potential Salary: $189,000.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


Privacy Notices

For residents of California, please click here ( to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here ( to access the EU / UK Pre-employment Notice.

For all other residents, click here ( to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.