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TIAA VP, UX Designer in NEW YORK CITY, New York

Nuveen is the investment management arm of TIAA. It is one of the largest global asset managers with specialist knowledge across a wide array of asset classes, including fixed income, equities and alternatives. Nuveen is driven not only by the independent investment processes across the firm, but also the insights, risk management, analytics and other tools and resources a truly world-class platform provides. As a global asset manager, our mission is to work in partnership with our clients to create outcome-focused solutions to help them secure their financial future. For more information about the firm please visit our website at

Position Summary

The (Head of UX or UX Strategist) plays a key role in implementing customer-centric digital products, including four websites, supporting Nuveen Asset Management’s global marketing. As part of the digital marketing team, the UX strategist role is both a high-level leadership role as well as a hands on design role. The UX strategist conducts user research, gathers and develops business requirements by working directly with others in marketing and Nuveen’s other business units, identifies use cases and functional specifications for internal and external digital properties to craft an engaging user experience. The role also involves working directly with technology groups to implement the user experience by participating in planning and execution of Agile development releases. A primary focus is to understand the needs and strategic goals of the business – balanced with client expectations and needs – to identify digital solutions and user journeys using digital best practices and implementing the newest innovative technologies.

Key Responsibilities and Duties

  • Define theUX vision for Nuveen’s digital properties, including retail,Institutional, and Global websites, and Nuveen’s intranet. This includesworking across business units to define goals and outcomes for Nuveen’scustomers as they use our digital channels.

  • Createoverall design strategy for a wide range of user, business and marketinggoals by leading program-level initiatives, defining complex problems byusing research, conceptualization (sketches/wireframes), visual design,information architecture, and navigation models.

  • Identifyuser requirements to shape and prioritize features for our digitalproducts, working with digital product managers, business partners, andour development partners to define digital product releases.

  • Work closelywith the Nuveen brand creative team to direct digital designs so that theyalign with the overall Nuveen brand strategy to ensure that the look andfeel and work cohesively with other materials which drive clients’understanding of Nuveen’s products and services.

  • Oversee anddirect digital design for project teams on day-to-day operations ofproject deliverables, and problem resolution. Coordinate projectschedules, assignments and work flows.

  • Lead and facilitate Nuveen’s digital innovationprogram by introducing and evangelizing new methods of collaboration such asDesign Thinking and promoting experimentation with new digital technologies.

  • Gather requirements through a variety of techniques(e.g. workshops, work sessions and interviews).

  • Review requirements with the product and developmentteam to ensure common understanding.

  • Develop high level and/or detailed storyboards,mock-ups, and wireframe prototypes to effectively communicate interaction anddesign ideas.

  • Establish user journey acceptance criteria, ensuringeach user journey meets the acceptance criteria. Document, test and retest userjourneys as necessary.

  • Ability to scope design initiatives accurately andprioritize work items appropriately.

  • Break down larger initiatives into Agile stories andreleases, and work with Agile development teams to document detailed UX requirements.

  • Understand content management systems so that newtemplates, components, and features can be designed and implement to supportnew UX needs.

  • Maintain consistency in design language, visualelements and defining behavior, including iconography, typography, colors andmessage displays for use across the organization.

  • A minimum of 10 years UX designer experience orrelated field is required. Knowledge of financial services or asset managementindustry is preferred.

  • Experience creating and implementing best-of-breed UXdesign standards, technologies and digital best practices.

  • Hands-on experience creating wireframes, prototypesand storyboards

  • Experience using design language software

  • Experience and aptitude presenting design strategiesand solutions to senior executives, technology partners, and key stakeholders.

  • Understanding of basic front-end languages: HTML 5,CSS3, JavaScript

Preferred Qualifications

  • A sophisticated eye for design including intelligentlyexecuted layouts, refined use of typography and incorporation of an appropriatephotographic style.

  • Core interaction design skills, knowledge of user-centereddesign methodologies, and a well-established understanding of mobile usability.

  • Ability to multi-task and work efficiently underpressure with careful attention to detail.

  • Outstanding ability to think creatively

  • Motivated self-starter who is able to workindependently.

  • Team player with solid interpersonal skills, and theability to deliver effective oral and written communications.

  • Ability to adapt and thrive in a fast-paced, changingenvironment

  • Experience working in a global, cross-functional teamis a plus

  • Knowledge and experience working with innovationprocesses such as Design Thinking, Google Ventures Sprints, for example

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the.

If you need assistance applying due to being visually or hearing impaired, please email.

We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Additional Information

  • Requisition ID: 1719611

Field: Marketing & Communications

Company: Nuveen

Post Date: May 31, 2019