TIAA MD, Client Analytics in London, United Kingdom
Nuveen is the investment management arm of TIAA. It is one of the largest global asset managers with specialist knowledge across a wide array of asset classes, including fixed income, listed equities and alternatives. Nuveen is driven not only by the independent investment processes across the firm, but also the insights, risk management, analytics and other tools and resources a truly world-class platform provides. As a global asset manager, our mission is to work in partnership with our clients to create outcome-focused solutions to help them secure their financial future. For more information about the firm please visit our website at www.nuveen.com
KEY RESPONSIBILITIES AND DUTIES:
Marketing Ops Delivery
Develops and executes a range of strategic marketing programs for CRM and Cloud related products and activities to help improve customer experience.
Key Responsibilities and Duties
Designing and developing marketing plans and budgets for CRM and Cloud distributors, internal sales teams, and VARs.
Overseeing all details of CRM and Cloud marketing programs such as content development and basic event logistics. Coordinating and utilizing internal or external resources as budget and time allows.
Supporting new CRM and Cloud product launches into marketing and distribution channels and driving ongoing product improvements to increase sales and customer experience.
Ensuring effective and frequent communication of key programs to the sales and account management teams.
8 Years Required; 10 Years Preferred
University (Degree), Preferred
- Physical Requirements: Sedentary Work
Main Duties and Responsibilities:
Lead a team of sales, marketing, and digital analytics practitioners across locations globally to build and deliver capabilities across retail and institutional segments that drive tangible improvements in our efforts to better meet the needs of clients through end to end analytics capabilities
Build and prototype analytics capabilities to improve how Nuveen engages with clients across traditional and digital channels, ultimately to drive revenue to the firm
Collaborate with business partners in sales and marketing to develop and plan roadmaps aligned to business outcomes for real-world implementation, including creating business recommendations with effective presentations of findings at multiple levels of stakeholders leveraging visualization
Lead the integration of client analytics capabilities into decision making across the organization through delivery of analytics at the point of sale
Communicate findings to team and leadership to ensure capabilities and analyses are well understood and incorporated into how we go to market
Ensure teams document analyses and model development and maintain analytics capabilities in appropriate platforms in partnership with technology
Cultivate an innovation mindset within the team and the organization to continue learning and driving data into the core of decision making
Define requirements for client analytics platforms and tools required to be successful. Ensure these requirements are met and environments maintained in partnership with technology.
Technical Skills & Qualifications:
Requires minimum 10 years experience in advanced analytics
Advanced degree in relevant field required (finance, marketing, computer science, statistics, applied mathematics)
Experience in driving data driven cultural change
Demonstrated ability to improve results through analytics
Experience in building and maintaining environments and platforms required for effective client analytics efforts
Strong executive presence, with the ability to communicate effectively with stakeholders at all levels
Demonstrated leadership skills and ability to work across multiple teams and platforms in a matrixed organization
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