TIAA Bank Risk Practices QA Manager in JACKSONVILLE, Florida

Risk Practices QA Manager

Location: United States, Florida, Jacksonville

Field: Legal, Compliance, & Risk


Post Date: Feb 08, 2019

Manages and executes internal reviews of Risk Management’s work, including Enterprise Quality Control and Commercial Loan Review, to ensure it is conducted in accordance with standards, programs, policy and procedures, and to a level of depth and detail that is consistent with quality standards.

The incumbent will drive accuracy and consistency across all groups in documentation and process execution, aligning with program standards, investor and regulatory expectations, and industry best practices.


  • Serveas a Subject Matter Expert and resource on EQC and Risk Management programs,standards, policies and procedures.

  • Performhorizontal reviews across the department for conformance with standards.

  • Performin-depth file reviews for performance by evaluating content, conclusions andconformance with standards.

  • Performreal-time reviews related to quality assurance and reporting activities.

  • Manageand report individual review results as well as trends across the departmentand to senior management.


  • In-depthknowledge and application of department processes, procedures, programs andstandards.

  • Well-versedin the Agency and investor requirements for EQC testing and reporting.

  • Abilityto synthesize data into clear and concise communications.

  • Excellentanalytical ability (qualitative and quantitative) to draw conclusions.

  • Stronginterpersonal and relationship building skills.

  • Demonstratedskills in negotiating issues and resolving problems.

  • Excellentattention to detail and organizational skills.

  • Abilityto manage multiple projects simultaneously.

  • Maintain composure under pressure while meeting multipledeadlines.

  • Demonstrated knowledge and proper application ofsampling techniques.


  • Bachelor’s Degree in relevant field (Finance, Accounting, and/or Business) required.

  • Three + years of relevant work experience required.

  • Financial Services Industry experience required.

  • Internal Audit experience and extensive work paper review preferred.

  • Previous experience in quality assessment reviews preferred.

  • Proficiency in the Microsoft Office suite required.

Pre-Employment Screening May Include:

  • Credit Check

  • Criminal Background Check

  • Fingerprinting

  • DMV Check

  • Past Employment Verification

  • Social Security Verification

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

TIAA, FSB is an equal opportunity employer. No associate or applicant for employment will be discriminated against on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation.

TIAA, FSB is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Regardless of past practice, all resumes submitted by search firms to any employee at TIAA, FSB via e-mail, the Internet, or directly to hiring managers at TIAA, FSB in any form without valid written search agreements executed by the VP, Talent Acquisition for that specific position will be deemed the sole property of TIAA, FSB, and no fee will be paid in the event the candidate is hired by TIAA, FSB as a result of the referral or through other means.

TIAA, FSB will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by TIAA, FSB, or (c) consistent with TIAA, FSB's legal duty to furnish information.

Additional Information

  • Requisition ID: 1717668