TIAA Manager, Payroll Operations in Jacksonville, Florida



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The primary function of the Payroll Operations Manager is to oversee various aspects of the day to day operations of the payroll department. Key responsibilities may include the ability to plan, coordinate, and manage the administration of an outsourced payroll model with ADP. This includes the management of internal company processes and policies, monitoring internal controls and ADP performance, oversight of tax filing, and developing ongoing process improvement activities. The role must deliver results in a high performance environment focused on quality, accuracy, and de-risking the Firm. In addition, Payroll Operations Supervisor will lead some payroll project activities, testing, and deliverables for Companywide initiatives. The role reports to the Senior Director of Payroll Operations & Taxes and provides payroll services to an organization of 17K U.S. based employees.


  • Manage the production team’s work schedule against daily, weekly and monthly deadlines in order to meet and maintain ADP production schedule

  • Participates in outsourced vendor management oversight including ensuring compliance, governance, and ownership of SOC1/SOC2 report reviews

  • Significant payroll and taxation subject matter knowledgefor HR Operations, ADP,projects, enhancements, and testing

  • Create and submit Rapid Pay Data Entry (RPDE) payment files to ADP for processing

  • Monitor and respond to the dailyTermination Report for compliance in “quick pay” States

  • Initiate manual check process(for final pay, missed overtime, replacement checks, etc.) including oversightof 100% maker/checker process

  • Review diagnostic reports toreveal missing work schedules, invalid time punches and take action to resolveissues including submitting corrections to ADP

  • Address notificationsof change to employees’ banking information for direct deposit from JP MorganChase and inform employees to make changes and request checks from ADP forrejected ACH

  • FacilitateGrandfathered LTD Cost of Living each month

  • Process OMNI fileuploads and payments for Retirement Annuity and 401K and Personal Annuity

  • Initiate funding toTreasury

  • Review Match pay(fraud protection) in Citibank and JP Morgan Chase each day

  • Process Stop paymentsin Citi-Direct and JP Morgan Chase

  • Process Aetna checksand The Standard checks for pension contributions

  • Create JournalEntries: Retirement Annuity, 401K and RHSP and RHSP Match

  • Overseepayroll multi-state withholding process and administration in accordance withpolicyincluding tracking all follow-up, withholdinginstructions, and administering adjustments forsemi-annual survey

  • Timely and accurately file TIAApayroll taxes

  • Monitor outsourced tax filings

  • Verify state taxation foremployees

  • Facilitate payroll tax funding

  • Facilitate G/L process andjournal entries

  • Verify tax reporting activities

  • Maintainspayroll guidelines by writing and updating policies and procedures

  • Owns the process and storage ofall payroll instruction, compliance, and audit related evidence for the payrollfunction

  • AssistsDirector with recruiting, selecting, orienting, and training employees

  • Partnerswith all internal stakeholders including benefits, corporate tax, HR Services,HRIS, and compensation to coordinate all internal initiatives and/or issuesthat have payroll impacts




  • 10 years managing payroll processes with multi-state, and exempt/non-exempt environments

  • 5 years of U.S. federal, statutory and local tax remittance experience including multi-state payroll laws

  • 2 years of ADP Enterprise Comprehensive Outsourcing Services (COS) experience

Desired :

  • HR experience with TIAA, Nuveen or TIAA Bank

  • 5 years working as a Supervisor or Team Lead

  • 3 years of vendor relationship management experience

  • Bachelor Degree in Business, Accounting or related HR field

  • CPP Certification

  • Oracle Fusion Time & Labor system experience

  • Empower system experience

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law at .

If you need assistance applying due to being visually or hearing impaired, please email Careers Help .

This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as “protected characteristics”).

*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017


Job: Human Resources

Primary Location: IL-Chicago

Req ID: 1716319