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TIAA Director ,Publishing Solutions in Jacksonville, Florida

Director, Publishing Solutions

TIAA is seeking a leader to drive and oversee Publishing Solutions within Enterprise Marketing Technology & Operations. This function is accountable for operating and transforming technology related to customer communications and automated client presentations. Lead/partner with peer publishing leaders, marketing strategists, technology managers, and vendors to deliver efficient and effective publishing solutions across the TIAA enterprise.


Key Responsibilities and Duties

  • Lead Publishing Solutions function

  • Manage a staff of 2-4 associates

  • Lead operational transition for customer communications to newly deployed Quadient platform

  • Negotiate operating model design and support services with IT business partners in support of the Quadient platform

  • Support marketing content owners for automated delivery support

  • Lead TIAA line of business Seismic operations function, supporting complex changes for the Marketing strategy teams

  • Navigate support services with Seismic vendor resources, manage cadence and priorities for the TIAA line of business

  • Advocate for platform enhancements and enterprise model changes on behalf of the TIAA business

  • Lead/identify/own continuous improvement related to publishing practices, use of technologies, and expansion of capabilities across the enterprise.

  • Partner with Enterprise MarTech product managers to improve publishing process and use of technology across TIAA.

  • Prepare business cases for technology and operational enhancements


  • 5 Years Required; 7 Years Preferred

  • University (Degree), Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Preferred Education

  • University (Degree)

Career Level


Required Qualifications

  • Five years of leading Data Management/Automation

  • Five years of experience juggling multiple projects, staying organized and prioritizing deadlines with multiple internal constituents

  • Five years of experience managing the implementation for customer or client communications technologies

Preferred Qualifications

  • Experience working in the Financial industry

  • Ability to lead and operate within Marketing, Technology, and Operations environments

  • Ability to lead, think, and influence beyond your immediate scope of work and span of control

  • Experience with Seismic sales enablement or automated presentation capabilities

  • Experience with Quadient customer communications platform

  • Experience with other data-driven communications and/or marketing collateral

  • Working/leading a technology implementation

  • Entrepreneurial nature, experience building a new or evolving team

  • Comfortable in a data-driven business environment and able to pivot readily based on real-time data

  • Experience working in a cross-functional and a cross-platform team

  • Bachelor’s degree

Potential Salary: $152,000.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


Privacy Notices

For residents of California, please click here ( to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here ( to access the EU / UK Pre-employment Notice.

For all other residents, click here ( to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.