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TIAA Bank Digital Specialist II in JACKSONVILLE, Florida


As a part of TIAA’s Retail & Institutional Financial Services business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.


Digital Specialist II responsibilities will include coordinating the execution of various programs and campaigns. The DS II will adhere to established best practice digital solutions and aid in communication with internal and external partners. The DS II will have very strong communication and interpersonal skills and familiarity with the latest digital and technology trends.


  • Serves as lead contact and knowledge expert for assigned business channel

  • Coordinate and delegate tasks that support the digital strategies for various internal and client-facing properties

  • Communicate with internal and external partners to meet business objectives

  • Build and manage relationships across all business, IT and corporate channels

  • Contribute to process improvements that will maximize performance, reduce expenses, generate income, and/or reduce risks associated with digital services

  • Coordinate the application of SEO strategies for all non-transactional, client-facing websites


  • Must have strong initiative and work ethic to manage competing priorities and meet critical project deadlines

  • Organizational and time management skills to complete multiple projects in a fast-paced environment while adhering to set timelines and budgets

  • Strong ability in communicating clearly and effectively

  • Knowledge of SEO and SEM strategies

  • Command of digital analytics and user research testing

  • Ability to define and refine processes to increase efficiency and effectiveness

  • Partner with internal and external partners to drive projects that sustain and grow TIAA Bank’s competitive position


  • Bachelor’s degree in marketing, communications, business or related field

  • 4+ years of experience executing digital strategies

  • Experience communicating with internal and external partners

  • Comfortable developing strategic planning and following a budget

  • Familiarity with enterprise content management systems (Adobe Experience Manager (AEM), Sitecore, or similar)


  • Familiarity with business practices

  • Knowledge of financial services or other highly regulated industries

Equal Employment Opportunity is not just the law, it’s our commitment.

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We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Additional Information

  • Requisition ID: 1718406

Field: Technology

Company: TIAA Bank

Post Date: Apr 11, 2019