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TIAA Default Vendor Performance and Document Execution Manager in JACKSONVILLE, Florida

As a part of TIAA’s Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.

P rimary characteristics

Oversee and manage the scorecard process, ensure performance is in accordance with regulatory guidance, and administer the onboarding and on-going due diligence process for certain services provided by default related (non-attorney) vendors. Identify and address any performance measures with default related non-attorney vendor. Oversee the Document Execution Process, monitor daily workflow, and manage teams’ productivity and performance. Provide validated feedback to the Foreclosure/Bankruptcy (FC-BK) Regulatory Review Manager regarding any attorney vendor performance matters related to the Document Execution Process to address any required corrective measures. Manage default review audits relative to Document Execution Process and default related non-attorney vendors to evidence all pending processes are being conducted without risk to the company.

Essential functions

  • Manage performance for certain services provided by default related (non-attorney) vendors including recommendations for removal due to poor performance

  • Manage the assessment, tracking, and corrective actions for certain services provided by default related non-attorney vendors

  • Manage compliance, regulatory, and servicer requirements for certain services provided by default related non-attorney vendors

  • Ensure and monitor implementation of regulatory changes under applicable laws

  • Manage Document Processing and Execution daily workflow operation

  • Manage Document Execution team

  • Facilitate discussions with default related non-attorney vendors to provide feedback and address poor performance

  • Prepare recommendations to senior management for default related non-attorney vendor hiring and terminations

  • Maintain investor and regulatory compliance with the Document Execution process and services rendered by default related non-attorney vendors

  • Direct feedback to the FC-BK Regulatory Review Manager on attorney vendor performance related to Document Processing and Execution

  • Solicit global feedback from default area in assessment of certain default related non-attorney vendor performance

  • Prepare reporting for senior management regarding certain default related non-attorney vendor performance and scoring

  • Represent Default at quarterly third-party review committee meetings

  • Manage Document Processing and Execution process is in compliance

Knowledge, skills, and ability requirements

  • Excellent written and verbal communication skills

  • Must be able to resolve conflicts in a professional and courteous manner

  • Must feel at ease working with senior management and other high-level business professionals

  • Must work well under stressful situations

  • Comfortable analyzing situations and providing recommendations

  • Must be proactive and able to prioritize

  • Rely on one’s own ability to research and resolve problems

  • Be a self-starter and reliable

  • Must be able to keep confidential information to oneself

  • Must be able to travel as needed

Training and experience

  • Bachelor’s degree in related field preferred

  • Five years of foreclosure, bankruptcy, or default servicing experience required

  • Three years of supervisory or leadership experience required

  • Two years of vendor relations management preferred

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the .

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We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Additional Information

  • Requisition ID: 1719952

Field: Deposit Operations and Escrow Services

Company: TIAA Bank

Post Date: 4 days ago