TIAA Veterans Jobs

tiaa Career Site

Job Information

TIAA CW Digital Project Manager in Jacksonville, Florida

As a part of TIAA’s Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.

The Digital Project Manager is responsible for independently managing the process for successfully planning, executing, and delivering strategic marketing programs and Digital-led initiatives. The position will manage the operational aspects of a project, coordinating all required technical details and resources to deliver projects on time, on budget, and at the required quality level. The Digital Project Manager follows traditional project management principles as determined by project complexity and associated technical requirements. The position requires superior communication skills, effectively collaborating with cross-functional teams across the organization.

Key Responsibilities and Duties

  • Proactively manages digital projects and programs from initial request through creative development, stakeholder approval, legal approval and project deployment.

  • Conducts Agile routines including daily standups, sprint planning and retrospectives.

  • Collaborates with technology partners, internal SME’s, and vendors as needed to ensure accurate and timely execution of related tasks.

  • Leads process development initiatives to increase efficiency, effectiveness, and governance of internal processes. Recognized as a subject matter expert on all applicable department and enterprise policies and procedures.

  • Reviews and approves strategic input from internal partners, ensuring accurate and complete information to support successful project execution.

  • Scope, plan and manage project execution and delivery across multiple, cross-functional resources

  • Sets deadlines, assigns responsibilities, monitors and reports project status with key internal partners

  • Leads formal project kickoff and status meetings, providing detailed meeting minutes as required.

  • Proactively identifies risks and recommends alternative solutions when planned schedule is jeopardized.

  • Manages and tracks all projects for Legal review, ensuring 100% compliance approval on applicable projects.

  • Manage project closing process to capture key project performance indicators.


  • 5 Years Required; 57Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level

  • 8IC

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role can be located on our TIAA office in Jacksonville, FL will be currently remote.

The anticipated term of this engagement will be 24 months. This term could be extended based on company business needs. ​


  • Exceptional problem solving and project management skills, with proven ability to leverage formal project management principles.

  • Ability to author and implement project plans specific to the required level of effort and delivery channel.

  • Must be process-oriented with the ability to identify and implement process improvements where needed

  • Thorough understanding of marketing delivery process, from creative development through project deployment via web.

  • Technical subject matter expertise in one or more of the following areas is required:

  • Digital / technology project management

  • Campaign planning and execution

  • Superior written / oral communication and relationship-building skills with the ability to interact professionally at all levels of the organization.

  • Extremely organized with the ability to manage high project volume within tight timelines simultaneously.

  • Proactive and a self-starter with the ability to work in a self-directed fashion.

  • Ability to interact positively with multiple stakeholders at all levels of the company.


  • Bachelor’s degree, or commensurate professional experience in Marketing or related field is required

  • 3 years’ experience managing projects in the marketing or related field is required

  • Experience working in Agile methodology is a plus.

  • Proven success in effectively managing projects in specific technical area is required

  • Experience in a marketing agency or similar setting is preferred

  • Formal Project Management training or commensurate experience required

Formal project management certification is pr

Minimum Pay: $98.50

Start Date: 08-Mar-2021

End Date: 08-Mar-2023

Travel Required:

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


For residents of California, please click here ( to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here ( to access the EU / UK Pre-employment Notice.

For all other residents, click here ( to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.