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TIAA Senior Director, Head of Oversight & Advocacy Operations, Technology and Optimization in ISELIN, New Jersey


As long as there are people who make the world a better place, we'll keep making a difference for them. Since 1918, it has been TIAA's mission to serve those who serve others. It is this mission and the values we embrace that make us a different kind of financial services organization.

When you work here at TIAA, you're not just in it for yourself. You are part of something bigger. A collective mission to make a difference - a collective mission we make our own.

To be difference makers.

For more information about TIAA,.


The purpose of the Oversight and Advocacy Technology Leader is to provide strategic, tactical and operational support for the tools and technologies which support and enhance the Audit, Risk and Oversight & Advocacy Operations at TIAA. This team supports AML, Audit, Compliance, Fraud, Legal, and Risk and manages the strategy, design, delivery and ongoing operations of the supporting solutions. This IT Leader and team deliver various platforms used by the business partners to perform Threat Analytics, Fraud investigations, AML transaction monitoring, Customer Risk Scoring, Watch List Filtering, model development, etc. Development of the associated IT Strategy includes the definition and development of common/shared platforms to enable and efficient and effective business operations and drive continuous improvement to keep Technology Total Cost of Ownership (TCO) and business partner value delivery effectively managed.

This position requires an individual with strong vision, strategic consulting, people leadership and flawless execution skills to identify opportunities and risks, systems selection as well as systems development, outsourcing and deployment solutions and methodologies. The position will report to the MD, Divisional Chief Information Officer of Global Corporate Solutions Technology in the Client Services & Technology (CS&T) Division.


  • Lead a team of specialists to transform and implement technical and functional soundness of all O&A models and tools

  • Work in partnership with Customer Intelligence Unit (CIU) and Financial Intelligence Unit (FIU) to develop and drive initiatives that transform and modernizes the capabilities and services of the O&A

  • Support requests from external regulators or internal audit

  • Define analytics and data strategy for Audit/O&A collaborating with other parts of CS&T and the Chief Data Officer Organization

  • Lead the Audit, Legal, Compliance and Risk technology strategy and implementation

  • Strategize, develop, innovate and help drive adoption of new technologies, tools and capabilities

  • Enable the business to make informed technology decisions

  • Enable secure anytime, anywhere access to data

  • Ensure the stability of the platforms and meet Service Levels

  • Enhance TIAA employees ability to live the TIAA Values by building a strong partnership with IT

  • Continuously improve the Audit, Risk and O&A technology operations

  • Assist stakeholders with the development and review of business cases including partnering with stakeholders to identify and document technology capabilities required to meet business objectives

  • Partner with business stakeholders in the application/vendor selection process

  • Partner with the business to add thought leadership on enabling technology innovation


Required skills, certification(s), degree(s) and/or license(s):

  • Bachelor's degree in Business, Mathematics, Economics, Computer Science, Data Science, MIS, Information Management or Statistics

  • 15 or more years of experience in effective Technology Delivery

  • 10 or more years of experience with enabling Fraud, AML, Risk and Compliance functions

  • 3 or more years of experience implementing and optimizing at least one of the following tools; Actimize, Prime, or Mantis

  • Demonstrated ability to define, align and enable the execution of effective strategies

Desired skills, certification(s), degree(s) and/or license(s):

  • Advanced degree

  • Experience with a top consulting firm

  • Knowledge of and experience implementing and optimizing OBIEE, Tableau, Teammate and other business intelligence tools

  • Demonstrated experience in with Oracle, SQL, SharePoint, Jira preferred

  • Exposure to Predictive/Data Analytics, R, Python, Machine Learning, AI, Big Data

  • Experience with or exposure to Robotics Process Automation, Cloud optimization and Artificial Intelligence/Machine Learning to optimize business processes is a plus

  • ACAMS certification

  • Should be able to interpret complex requirements, analytical ability, a self-starter and decision making capabilities

  • Extensive professional experience including comprehensive experience in Banking/Compliance/Technology/AML Transaction Monitoring domains

  • SME in financial crime compliance covering product lines such as correspondent banking, wealth management, brokerage, trade, and asset management

  • Excellent skills with creating and delivering impactful presentations

  • Solid technology strategy and IT program management experience

  • Excellent verbal and written communication skills

  • Experience implementing and optimizing Prime

  • Experience with Risk, Legal and Corporate Security technologies

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the.

If you need assistance applying due to being visually or hearing impaired, please email.

We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Additional Information

  • Requisition ID: 1722646

Company: TIAA

Post Date: Nov 05, 2019