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TIAA Account Transaction Manager, Banking in DALLAS, Texas


As a part of TIAA’s Retail & Institutional Financial Services business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.

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Assist and support Deposit Operations Management with planning and company initiatives. Provide guidance to associates on complex IRA and decedent account decisions.


  • Ensure applications go through the appropriate review process in a timely manner and applications are noted.

  • Analyze and classify reputational, repetitive, fraud, and operational risks.

  • Oversee and evaluate associate decisions on the review of applications and withdrawals; ensure associates exhibit a high attention to detail and perform thorough reviews.

  • Evaluate account applications for possible fraud, credit risk, loss exposure, credit issues, and compliance.

  • Guide associates on complex decisions and bring to management attention as needed.

  • Respond to complaints from internal and external clients.

  • Provide direction on an assist with research on complaints received through the Consumer Financial Protection Bureau (CFPB).

  • Refer unusual situations to Financial Intelligence Unit for review and determination of possible Suspicious Activity Report (SAR) filings.

  • Ensure assigned work is competed in a timely and accurate fashion.

  • Provide guidance to associates for referrals to the Bank Secrecy Act Team or Legal.

  • Mentor associates to achieve better independent account reviews and assessments.

  • Review and decision exceptions, applications, and credit outside of the normal guidelines.

  • Review, create, and modify policies and procedures in a timely manner as needed.

  • Advise management on necessary actions.

  • Implement procedural changes as guided by management.

  • Encourage and promote the Bank’s values to enhance associate growth.

  • Interview, hire and train employees; plan and assign work; appraise performance; address complaints; and resolve problems as needed.

  • Review and address call quality issues; provide coaching to team members.

  • Perform tasks delegated by management



  • Highschool diploma or equivalent required

  • 5or more years of leadership experience

  • 3or more years of analytical and research and or client facing resolutionexperience

  • 5years of experience working in a financial services or banking environment

  • 3years with Individual Retirement Accounts and/or deceased processing; (Forexample: BSA, KYC, CIP in accordance with USA PATRIOT Act regulatory programs;and performing handling high risk analysis within banking operations)

Desired Qualifications :

  • Bachelordegree preferred

  • CertifiedIRA Service Professional preferred

  • 1year of people leadership experience or a track of progressively responsiblepositions within banking operations including leading projects or initiativespreferred

  • Proficientat the Call Quality Monitoring, system input and evaluations preferred

Equal Employment Opportunity is not just the law, it’s ourcommitment. Read more about the .

If you need assistance applying due to visually or hearingimpaired, please email Careers Help .

We are an Equal Opportunity/Affirmative Action Employer. We willconsider all qualified applicants for employment regardless of age, race,color, national origin, sex, religion, veteran status, disability, sexualorientation, gender identity, or any other legally protected status.

Additional Information

  • Requisition ID: 1725864

Company: TIAA Bank

Post Date: Mar 27, 2020