COMPANY OVERVIEW:

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

KEY RESPONSIBILITIES AND DUTIES:

Technical Lead Infrastructure

The Technical Lead Infrastructure job manages the installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers. This job meets end user needs by confirming that uptime, performance, resource availability, and security of computers are within established operational guidelines. Under limited supervision, this job manages large-scale projects and is recognized as a subject matter expert in the Technology Infrastructure field. This role uses their knowledge of computer languages and operations to find and fix problems in computer networks, such as network communications errors, storage problems, and malfunctioning server platforms.

Key Responsibilities and Duties

• Develop and maintain system deployment automation processes to enable teams to deploy, manage, configure, scale and monitor their applications

• Build, configure and manage tools for fast and reliable deployments of software utilizing CI/CD pipelines

• Integrate infrastructure monitoring documenting Level 1, 2, 3 support criteria/responsibilities

• Provide on call rotation and weekend supports when needed

• Identify repeatable issues while running in production

• Plan, install and test new software releases, server automation, system upgrades and resolve software related problems for both development and production enterprise systems

• Support multiple projects by troubleshooting application issues and assisting developers on infrastructure related issues

• Proactively detect problems related to Infrastructure services, operations and delivery services, conduct diagnostics, and provide service

• Support and facilitate incident and problem management as required

• Collaborate and assist other infrastructure teams and development staff with application analysis, monitoring, tuning, and troubleshooting

• Perform change management, configuration, design, and implementation of supported products and systems

• Collaborate closely with platform engineering teams to ensure that the designed solution responds to non-functional requirements such as availability, performance, security, and maintainability.

Qualifications

• 5 Years Required; 7 Years Preferred

• University (Degree), Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

Required:

• Minimum of 5 years’ experience working in an IT environment;

• Experience in Java based application hosting technologies such as WebLogic, TomCat, Websphere, Oracle Webcenter Sites and HTTP Webserver platforms such as Apache and Nginx.

Preferred:

• Ability to exercise technical judgment in working with large, cross-functional teams.

• Experience migrating applications from VM(s) to containers or cloud

• Deep understanding of Application and Infrastructure architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc

• Experience with automation tools such as Ansible, Puppet and Terraform.

• Decision Making: Ability to make clear and consistent decisions using data from multiple stakeholders; ability to take initiative and drive towards desired outcome in a timely and collaborative manner

• Experience with cloud platforms such as AWS, Oracle Cloud

• Working knowledge of container orchestration software such as Kubernetes, OpenShift

• Experience with Continuous Integration/Continuous Delivery: Jenkins, Nexus, Artifactory, Electric Cloud

• Experience with API technology

• Developer skills in Java, JavaScript, jQuery, dojo, CSS/HTML, Single Page

• Results Orientation: Ability to have a clear and determined focus on getting the job done; proactively taking steps to achieve goals and emphasize action, not simply thinking or planning

• Bachelor’s degree in Engineering, Computer Science or other technical discipline

Minimum Pay: $85,500.00

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

For residents of California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) to access the EU / UK Pre-employment Notice.

For all other residents, click here (http://www.tiaa.org/public/tiaa-nuveen-privacy) to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.