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TIAA Sr Systems Analyst in CHARLOTTE, North Carolina


TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.


IT Systems Analysts work as liaisons among IT stakeholders and business partners in order to understand the business requirements and translate them into user stories as necessary for the project team to achieve its IT and Business goals. This particular role is for the Web Content Management (WCM) team that develops and manages the websites, and internal facing websites. WCM also serves content to our secure applications.


  • Elicit and document business requirements and write user storiesto establish a clear understanding of the stakeholder’s requirements.

  • Achieve consensus across stakeholders by driving clarity aroundneeds, findings, gaps and mitigation measures.

  • Perform gap/impact analysis for migration of existing WCM sitesfrom current WCM platform to a future state WCM platform.

  • Collaborate with the Project Manager/Scrum Master in prioritizingthe backlog and facilitate sprint review meetings with business stake holders.

  • Work closely with Technical Leads, Developers, QA teams and UI/UXdesigners to validate associated testing approach and traceability of businessrequirements/user stories to implementations.

  • Work closely with Product Manager and Development Manager tounderstand the product vision and needs of business stakeholders.

Required Qualifications:

  • 5plus years’ experience as a Systems Analyst in the digital space

  • Experienceworking in an agile development environment as part of a scrum team member.

  • Experienceworking in the financial services industry

  • Experience on Jira,Confluence and Microsoft Office products

Preferred Qualifications:

  • Abilityto work both independently and collaboratively.

  • Excellentcommunication and presentation skills.

  • BA/BS degree

  • Combinationof attention to detail with a broad perspective of the business needs iscritical.

  • Enterprise level WCM/CMS experience (AEM - Adobe ExperienceManager preferred)

  • Exposure to or general knowledge of customer journey maps

  • System analysis and evaluation: Able to quickly learn andunderstand how different systems generally operate together

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the.

If you need assistance applying due to being visually or hearing impaired, please email.

We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Additional Information

  • Requisition ID: 1723879

Company: TIAA

Post Date: Nov 27, 2019