TIAA Sr Lead Infrastructure Manager in CHARLOTTE, North Carolina
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
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TIAA has an opportunity for a Director, Global Network Services whowill own the design, engineering and day-to-day operations for network services including the global Wide Area Network, Data Center and Local Area Networks, including Wi-Fi, telecom circuits, network security devices and remote access technologies in support of our global workforce. This highly visible senior leadership role will be responsible for strategy, roadmap creation/execution, and technical implementation and support data network services. Cyber security, voice and video are managed by other organizations, but an understanding of the technical complexities of integration and support, and the ability to work in a collaborative team environment, is necessary. This position will be located in our Charlotte, NC office.
A critical aspect of the role is to plan and execute the network aspects of IT Transformation programs for Multi-Cloud connectivity and for Nuveen Global expansion. Responsible for creating an exciting and energizing environment focused on its people, processes, and technologies during a period of tremendous change; leading with a balanced approach to quality, risk, and cost; driving efficiency and effectiveness throughout the organization; building a strong bench of future leaders. The successful candidate must have a proven ability to execute with operational excellence, while delivering new capabilities and driving an ever improving user experience. The focus will be on exceptional service every time, everywhere, on a global scale. Domain expertise is key as you define and implement a best-in-class global service that meets TIAA’s march towards a global operating enterprise.
KEY RESPONSIBILITIES AND DUTIES:
Lead the Network globaltechnology roadmap, design, and implementation with key focus on redundancy,flexibility and stability to deliver services with minimal downtime, globally
Responsible for full networkplatforms product life cycle and related budget planning
Build a high performingteam of network leads while mentoring on best practices, technology, andadoption
Define and execute aglobal workforce support strategy that enables our people to be productive 7x24regardless of geography
Develop operational metrics,participate in service reviews, continually improving your service
ROLE SPECIFICATION: Director, Global Network Services
Research new networktechnologies and prototype solutions that can be leveraged to decrease costsand increase performance
Develop and maintain networkstandards
Execute POCs andfeasibility studies to validate next-gen product concepts and technologiesleveraging results to guide business and technology decisions
Drive a servicemanagement discipline that is focused on increased automation and optimizedservice delivery
Execute servicedelivery aspects including patching, upgrades, and work methods that that help tosustain and optimize the environment to ensure that it is designed, protectedand managed effectively
Define and deliverselection of appropriate tools and direct implementation of target state connectivitysolutions, service management, and service catalog integration
Partner withApplication Development, End User Computing and Cyber security to architect,design and implement solutions that specify and solutions and best practices
Bachelor's degree inComputer Sciences, Engineering or related field
Minimum 15 years ofexperience and subject matter expertise in Network technologies
Minimum of eight yearsleadership experience
Experience in leadinglarge, geographically dispersed teams in a large enterprise
PREFERRED EXPERIENCE :
Aproven track record of technical experience with network technologies, toolsand platforms
Deepunderstanding of the design, operationand regulatory aspects of global networks
Solidunderstanding of software defined networking and software defined wide areanetworking
Relevantindustry certifications (e.g. Cisco, etc.)
Executivepresence with very strong leadership attributes, business acumen, analytical,problem solving and verbal and written communication skills with willingness totravel
Passionfor leading change and ability to bring others along
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We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
- Requisition ID: 1724037
Post Date: Dec 02, 2019