TIAA Senior Lead Development Manager - A&O in Charlotte, North Carolina



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The purpose of the Advocacy & Oversight Technology Leader is to provide strategic, tactical and operational support for the tools and technologies which support and enhance the Audit and A&O Operation at TIAA. This team supports Audit, Fraud, Legal, Compliance and AML and manages the strategy, design, delivery and ongoing operations of the tools. This IT Leader and team deliver various platforms used by the business to perform Threat Analytics, Fraud investigations, AML transaction monitoring, Customer Risk Scoring, Watch List Filtering, model development, etc. Development of the IT Strategy includes the definition and development of common/shared platforms to enable efficient and effective business operations and keep Technology Total Cost of Ownership (TCO) efficiently managed.

The position requires an individual with strong vision, strategic consulting, people leadership and flawless execution skills to identify opportunities and risks, systems selection as well as systems development, outsourcing and deployment solutions and methodologies. The position will report to the MD, Divisional Chief Information Officer of Global Corporate Solutions Technology in the Client Services & Technology (CS&T) Division.


  • Lead a team of specialists to transform and implement technical and functional soundness of all A&O models and tools

  • Work in partnership with Customer Intelligence Unit (CIU) and Financial Intelligence Unit (FIU) to develop and drive initiatives that transform and modernizes the capabilities and services of the A&O

  • Support requests from external regulators or internal audit

  • Define analytics and data strategy for Audit/A&O collaborating with other parts of CS&T and the Chief Data Officer Organization

  • Lead the Audit, Legal, Compliance and Risk technology strategy and implementation

  • Strategize, develop, innovate and help drive adoption of new technologies, tools and capabilities

  • Enable the business to make informed technology decisions

  • Enable secure anytime, anywhere access to data

  • Ensure the stability of the platforms and meet Service Levels

  • Enhance TIAA employees ability to live the TIAA Values by building a strong partnership with IT

  • Continuously improve the Audit and A&O technology operations

  • Assist stakeholders with the development and review of business cases including partnering with stakeholders to identify and document technology capabilities required to meet business objectives

  • Partner with business stakeholders in the application/vendor selection process

  • Partner with the business to add thought leadership on enabling technology innovation



Required skills, certification(s), degree(s) and/or license(s):

  • Bachelor's degree in Business, Mathematics, Economics, Computer Science, Data Science, MIS, Information Management or Statistics.

  • 15 or more years of experience in Technology Delivery.

  • 10 or more years of experience with Fraud, AML, and Compliance.

  • 3 or more years of experience implementing and optimizing at least one of the following tools; Actimize, Prime, or Mantis.

Desired skills, certification(s), degree(s) and/or license(s):

  • Advanced degree preferred

  • Experience with a top consulting firm preferred

  • Knowledge of and experience implementing and optimizing OBIEE, Tableau, Teammate and other business intelligence tools

  • Demonstrated experience in with Oracle, SQL, SharePoint, Jira preferred

  • Exposure to Predictive/Data Analytics, R, Python, Machine Learning, AI, Big Data preferred

  • Experience with or exposure to Robotics Process Automation, Cloud optimization and Artificial Intelligence/Machine Learning to optimize business processes is a plus

  • ACAMS certification preferred

  • Should be able to interpret complex requirements, analytical ability, a self-starter and decision making capabilities

  • Extensive professional experience including comprehensive experience in Banking/Compliance/Technology/AML Transaction Monitoring domains

  • SME in financial crime compliance covering product lines such as correspondent banking, wealth management, brokerage, trade, and asset management

  • Excellent skills with creating and delivering impactful presentation required

  • Solid technology strategy and IT program management experience required

  • Excellent verbal and written communication skills

  • Excellent skills with creating and delivering impactful presentations

  • Experience implementing and optimizing Prime

  • Experience with Risk, legal and Corporate Security technologies.

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law at .

If you need assistance applying due to being visually or hearing impaired, please email Careers Help .

This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as “protected characteristics”).

*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017


Job: Information Technology

Primary Location: NC-Charlotte

Req ID: 1715940