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TIAA Senior Director, Head of PMO and Governance, CS&T OCAO in Charlotte, North Carolina

Senior Director, Head of PMO Governance OCAO

This leader must be highly motivated to lead the Enterprise Program Management Office which will drive the design, implementation, and delivery of enterprise initiatives that enable execution of the organization's strategic vision. This position will drive significant transformation of program management practices, tools and routines at TIAA – including the expansion and integrated adoption of Agile methodologies. This role requires excellent leadership skills, strong track record of leading high performing teams, strong program management and delivery skills, the ability to work through ambiguity with intent and focus on results, the ability to partner to develop solutions to complex issues and excellent communication skills. The successful candidate will lead the enterprise program management team that partners and collaborates with finance and key stakeholders to deliver outcomes aligned to our enterprise strategy.

Key Responsibilities and Duties

  • Drives transformation of PMO function to successfully implement and expand agile methodologies using simple and effective approaches.

  • Proven track record of leading teams that successfully collaborate and influence senior leaders to an aligned outcome and approach.

  • Prepare executive-ready narratives describing all aspects of transformation and strategy efforts as required for enterprise and other cadences

  • This leader is responsible for leading teams (direct and virtual) for end to end execution of program management office. They will partner with business leaders to set strategic direction, identify solutions and expected outcomes.

  • Leads team that can effectively design consistent practices and approaches around OKRs, KRs and ROI of prioritized work and measurement framework

  • Drive industry leading practices leveraging external experts and benchmarking

  • Implements industry leading practices around program governance

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 8+ Years Required; 10+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


Required Qualifications

  • Experience driving Agile implementations and enterprise adoption for program management

  • Experience leading complex transformations and driving strategic execution

  • Experience collaborating with senior leadership peers, stakeholders and partner teams to create alignment and consistency in adoption of program management practices

  • Experience supporting a large geographically dispersed and highly matrixed business

  • Experience leading teams that deploy effective measurement practices and analysis around the impact technology solutions on business results organization

Preferred Qualifications

  • Masters’ Degree preferred

  • SAFe certification preferred

  • Prior experience working and leading teams from top management consulting firm is preferred

  • Exceptional problem-solving, project management, execution, and change management skills

  • Very effective verbal and written communication skills to varied audience including board level to front line staff.

  • Highly strategic; innovative thinker with the high energy and the ability to see and drive bigger picture

Potential Salary: $210,300.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


Privacy Notices

For residents of California, please click here ( to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here ( to access the EU / UK Pre-employment Notice.

For all other residents, click here ( to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.